• Research Associate

    Requisition ID
    US-TX-Fort Worth
    Position Type
    High School Diploma/GED
    Years of Experience
  • Overview

    • Responsibilities may include researching written inquiries, requests for information, disputes, servicing transfer for acquired and transferred mortgages, and general complaints received from customers.

    Job Description

    • Work with inside departments, vendors, and designated counterparts as needed.
    • Investigates and resolves a variety of issues that may include problems related to escrow, payments, fees, loan boarding, etc.
    • Prepares and sends system-generated dispute acknowledgment letters.
    • Performs consistency checks to identify data discrepancies and documents results.
    • Researches and resolves written inquiries, requests for information, disputes, and general complaints received from borrowers in accordance with established policies and regulatory requirements.
    • May be required to perform in depth research on loans post boarding to validate potential boarding errors and ensure accuracy of data.
    • Development and maintenance of policies and procedures that apply to these activities.
    • Writes response letters in a professional and courteous manner.
    • Reconcile and following up on any missing items.
    • Assist with troubleshooting data anomalies, and assisting with research issues.
    • Performs other related duties as required and assigned.
    • Demonstrates behaviors which are aligned with the organization’s desired culture and values.

    Ideal Candidate will have the following:

    • Skills & Abilities: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, etc)
    • Strong customer service background.
    • Thorough knowledge of the RESPA as it pertains to qualified written requests.
    • Ability to handle multiple tasks and deadlines with attention to detail.
    • Proficient in Excel and general strong computer skills.
    • Communication – Excellent communication skills with the ability to interact with most levels of employees and management. Speaks and writes clearly and correctly.
    • Judgment – Displays willingness and ability to independently develop solutions to problems and work with minimal to moderate supervision. Exhibits sound and accurate judgment and make timely decisions.
    • Teamwork – Competent at working in partnership with team members to deliver expected results.
    • Planning/Organizing – Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
    • Problem-solving – Resolves problems in a timely manner; able to gather information and identify problems.
    • Quality Management – Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

    Years of Experience:



    High School Diploma/GED


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