• Spec I, Qualified Assump

    Requisition ID
    19-11506
    Location
    US-CA-Moorpark
    Position Type
    Regular
    Category
    Retail Mortgage Operations
    Education
    Associate's Degree
    Years of Experience
    3
  • Overview

    The Assumptions Home Specialist will work with applicants who wish to assume the mortgage terms and payment of qualified mortgage loans through an Exempt transfer of ownership.  In addition, they will be responsible for sending disclosures and responding to Assumption Inquiries. Ensures that all loan servicing requirements are met as specified by the investor and regulatory agencies.

    Job Description

    • Receive/service inbound calls from customers
    • Review Assumption inquiries within set department expectations
    • Review and validate loan documents to process Assumptions
    • Provide general account information to customers including, but not limited to, inquiries regarding payments and loan documents
    • Conduct preliminary or basic research in order to respond to Assumption inquiries
    • Send disclosures to comply with investor and regulatory requirements
    • Process customer payments via phone
    • Meet outlined production and quality standards 
    • Interact with other PennyMac servicing departments to solution customer requests and resolve issues
    • Request assistance for and/or escalate more complex issues to department senior associates or supervisors
    • Perform other related duties as required and assigned
    • Demonstrate behaviors which are aligned with the organization’s desired culture and values

    Ideal Candidate will have the following:

    • Personal computer knowledge, including proficiency in Word and Excel  
    • Detail oriented with good organizational and follow-through skills
    • Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively
    • Must be a team player with strong attention to detail and able to work independently
    • Ability to deliver timely and accurate information in a fast-paced environment 
    • Critical thinker with problem solving skills, mathematical skills and sound judgment 
    • Ability to make decisions independently within set policy and procedures
    • Mortgage and/or financial services industry experience preferred

    Years of Experience:

    3

    Education:

    Associate's Degree

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