Lead multiple customer facing operational organizations while partnering with internal Sales teams to build strong, lasting client relationships. Ensure a best-in-class client experience through consistent engagement with fulfillment functions to make sure we drive to meet client expectations, posted SLAs and innovate for improvement. Serves as the central point of contact for clients for all fulfillment issues, status questions, and loan level problem solving. Provides feedback to both internal and external customers on loan quality and operational efficiencies. Conduct quarterly book reviews with senior management for all responsible regions. Serve as escalation point for any critical issues identified by the team of PAMs.
Proven track record at delivering timely and accurate information in a fast-paced environment