Senior Learning Associate

The Senior Learning Associate will have primary responsibility for carrying out the functions of a learning associate.  This includes managing the training routines and governance process within their assigned line(s) of business.  The Senior Learning Associate will work with line of business leaders to assesses and determine the development needs of the leaders, their teams, and individuals within their assigned groups.  This will include designing and delivering solutions which include performance coaching, team building, and instructional events.

• Responsible for assisting departments in identifying gaps in training processes as defined by governance guidelines
• Assist the Governance department manager to provide (onboarding & governance) training and day to day direction to a team of learning associates to ensure supported lines of business are being serviced in a timely manner according to established governance guidelines, policies and procedures
• Identifies trends and develops recommendations for aligning with established governance standards
• Serves as a subject matter expert on training delivery and development standards
• Designs, develops, and evaluates training and professional development programs
• Designs and implements departmental assessment and development strategies
• Facilitates focus groups and planning sessions
• Maintain and monitor the monthly training deliverables calendar
• Establish learning associate action planning routines to establish line of business relationships, monitor project assignments, gap remediation, and all appropriate follow-up
• Develop deep understanding of client culture , business needs, and infrastructure
• Experience developing quick-turn learning and development strategies
• Investigate and resolve program related concerns
• Ensure clear communication across projects to achieve overall project goal
• Serve as a change agent for continuous improvement through improved/enhanced methodologies
• Apply project management knowledge, skills, tools, and techniques to support project leads from initiation to project delivery
• Provide instructor-led content revisions, development and facilitation services as requested
• Facilitate process improvement activities as requested
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Must be skilled in classroom facilitation/training
• Experience with program management preferred
• Must be highly proficient in Excel, Word and Powerpoint
• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Financial Services and, if possible, mortgage industry experience preferred
• Strong business acumen and ability to interface with executive management