Mortgage Operations Support Supervisor

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Mortgage Operations Support Supervisor will assist the department manager in servicing internal clients’ requests as well as with all administrative responsibilities of the flex operations servicing support team, consisting of part time and full time staff. As the Supervisor, you will be responsible for timecard reviews and approvals as well as monthly staff allocation reporting to finance.

The Mortgage Operations Support Supervisor will:

• Prepare employees for assignments by establishing orientation and training plans and ensure appropriate system access has been requested
• Ensure staff is on a rotation schedule and are proactively moved to new departments to enhance skill sets
• Maintain quality service by enforcing quality and service standards and conducting weekly and monthly quality checks to ensure client satisfaction
• Manage the client/employee engagement process and performance expectations through sound decision-making and rapport building
• Administer and collect data on monthly surveys, including employee production data to adequately measure performance
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• Associate’s degree or equivalent work experience
• 3+ years of relevant work experience
• Working knowledge of Microsoft Office products

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.