ServiceNow Architect

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Senior ServiceNow Systems Engineer / Architect

We are seeking an experienced Senior ServiceNow Systems Engineer with a strong background in Clear Skye IAM solutions, coupled with expertise in CMDB (Configuration Management Database) and Discovery modules within the ServiceNow platform. The ideal candidate will be responsible for designing, implementing, and maintaining ServiceNow solutions, focusing on Identity and Access Management (IAM) using Clear Skye, and ensuring seamless integration with CMDB and Discovery functionalities.

The Senior ServiceNow Systems Engineer / Architect will:

• ServiceNow CMDB, Discovery and Event Management:
  • • Utilize expertise in CMDB to maintain accurate and up-to-date configuration data.
    • Manage and optimize the Discovery module to automate the CMDB population.
    • Management of the Event Management System
    • Application Portfolio/CSDM experience a huge plus. 
    • CMDB Data Manager for LifeCycle management and retiring/archiving of CIs
    • Amazon Cloud Services Expertise
• Systems Engineering:
  • • Architect and engineer ServiceNow solutions to meet business and technical requirements.
    • Provide technical leadership in configuring and customizing ServiceNow modules.
• Integration and Collaboration:
  • • Ensure seamless integration between Clear Skye IAM solutions, CMDB, and Discovery modules.
    • Collaborate with other teams to integrate ServiceNow with other enterprise systems and applications.
• Clear Skye IAM Implementation:
  • • Lead the design, development, and implementation of Clear Skye IAM solutions within the ServiceNow platform.
    • Collaborate with stakeholders to understand business requirements and translate them into effective IAM solutions.
• Security and Compliance:
  • • Implement and enforce security best practices in IAM, CMDB, and Discovery configurations. 
    • Stay abreast of industry trends and best practices to ensure compliance with relevant regulations
• Troubleshooting and Support:
  • • Act as a subject matter expert for ServiceNow-related issues, providing advanced troubleshooting and support.
    • Work closely with the support team to resolve incidents and implement enhancements.
• Documentation:
  • • Create and maintain comprehensive documentation for configurations, processes, and integrations.
    • Train and mentor team members on ServiceNow best practices.

• Bachelor’s degree in Computer Science, Information Technology, or   4 years field experience
• Minimum 4 years of experience as a ServiceNow Systems Engineer
• In-depth knowledge of Clear Skye IAM solutions, CMDB, and Discovery modules.
• Experience with scripting languages (JavaScript, PowersShell, etc.) for ServiceNow customization
• Strong understanding of ITIL principles and best practices
• Clear communication skills and ability to collaborate in a team environment

Certifications:

• ServiceNow Certified Application Developer (CAD) required
• AWS Cloud Practitioner Foundational

Preferred Skills:

• Experience with ServiceNow ITOM (IT Operations Management) modules.
• Familiarity with ServiceNow Utah release or later.
• Knowledge of REST and SOAP APIs for ServiceNow integrations.
• Database Experience (SQL, MSSQL, MySQL, PostgreSQL, Snowflake, etc.)

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.