Bilingual (Spanish/English) Loan Officer Trainee - Entry Level, Paid Training, Base Salary

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

The Mortgage Retail Loan Associate serves as a development opportunity progressing into a Licensed Loan Officer role. As a Loan Associate, you will participate in a comprehensive sales training and licensing program with the requirement of passing National licensing and internal exams and graduating to the Loan Officer role within 3 months of employment. 

● Complete a minimum of 20 hours of pre-licensure education (PE)
● Complete all required curriculum modules of the Training Program
● Complete all assignments as an active participant, including role play, classroom sessions, interaction with existing Loan Officers and internal testing
● Take and pass the NMLS Uniform State Test (UST) within three months as a requirement for continued employment
● Once licensed, transition to a Mortgage Loan Officer and handle a high volume of inbound/outbound calls to assist both existing Pennymac customers and new customers.
● Identify customer needs and provide guidance on suitable product solutions.
● Advise and educate customers on home-buying or refinance processes
● Recommend loan solutions to customers to improve their overall financial position
● Assist applicants through the loan application process including reviewing disclosures and loan documents
● Emphasize benefits of Pennymac’s offers and advantages to highlight how they are beneficial to the customer’s needs and provide appropriate rebuttal options as applicable
● Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations
● Provide a “Best in Class” experience to every caller to represent the organization’s culture and values
● Perform other related duties as required and assigned

● Diverse work backgrounds and experience levels are welcome – prior lending experience is helpful but not required
● Excellent interpersonal, written, and verbal communication skills
● Ability to multitask, work in a fast paced environment while navigating through different system applications and software
● Excellent sense of responsibility and organization
● Strong attention to detail and ability to work independently
● Team-oriented attitude, collaborating well with others and eager to assist colleagues
● Excellent critical thinking, problem solving and sound judgment skills

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.