Overview
- The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD). The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.
Job Description
- Performing complex data and document validation
- Troubleshooting third part orders (title, appraisal, hazard, flood cert, credit, etc.)
- Handling more complex calls, emails or chat sessions
- Completing appraisal eligibility tasks
- Evaluating loan applications for compliance with product guidelines
- Evaluating loan applications for regulatory compliance
- Interacting with multiple departments to expedite processing and/or issue resolution
- Performing other related duties as required and assigned
- Demonstrating behaviors which are aligned with the organization’s desired culture and values
Ideal Candidate will have the following:
- Skills & Abilities: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, etc.)
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- Must be a team player with strong attention to detail and able to work independently
- Proven track record at delivering timely and accurate information in a fast-paced environment
- Excellent critical thinking, problem solving, mathematical skills and sound judgment
- Effective time management skills to deliver work on time
- Highly proficient communicator, written and oral
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
- Financial Services and, if possible, mortgage industry experience preferred
- General understanding of applicable Federal, State and Local regulations
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