• Sr. Desktop Support Associate

    Requisition ID
    18-8559
    Location
    US-TX-Plano
    Position Type
    Regular
    Category
    Technology
  • Overview

    The Senior Associate, Desktop Support will provide support to end users on a variety of issues. 

    Job Description

    • Identifies, researches, and resolves technical problems.
    • Responds to telephone calls, email and personnel requests for technical support.
    • Documents, tracks and monitors the problem to ensure a timely resolution.
    • Perform other related duties as required and assigned.
    • Demonstrate behaviors which are aligned with the organization’s desired culture and values.

    Ideal Candidate will have the following:

    • Has knowledge of commonly-used concepts, practices, and procedures.
    • Ability to handle interrupts while fluidly switching between several projects.
    • Must be highly proficient in Excel and Word
    • Must be a team player with strong attention to detail and able to work independently
    • Proven track record at delivering timely and accurate information in a fast-paced environment
    • Excellent critical thinking, problem solving, mathematical skills and sound judgment
    • Financial Services and, if possible, mortgage industry experience preferred
    • Strong business acumen and ability to interface with executive management

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