• Correspondence Letter Editor

    Requisition ID
    Position Type
  • Overview

    Communications Specialist will be responsible for developing letters and billing statement messages in order to comply with ongoing communication requirements related to HAMP, Fannie Mae, Freddie Mac and FHA. Specialist will have oversight of over 300 existing Servicing letters, development of new letters and Monthly Billing Statements oversight and development. This addition to headcount will be responsible for meeting with various Servicing contacts on new letter requests, developing templates, obtaining Legal feedback and approval, and overseeing implementation with 3rd party print vendors. Ensures projects and action items are followed through and completed in a timely manner.

    Job Description

    • Meet with various Servicing contacts and collect business requirements on new letter needs
    • Document requirements for developer and set clear expectations
    • Template creation and data mapping
    • Legal, Marketing and Portfolio Strategies interface
    • Print vendor management, including:
    • Completion of Application Process Questionnaire
    • Implementation timeline
    • Parallel testing with developer and vendor
    • Letter production proofing
    • Quality controls and reporting
    • Perform other related duties as required and assigned
    • Demonstrate behaviors which are aligned with the organization’s desired culture and values

    Ideal Candidate will have the following:

    • Knowledge of mortgage banking, specifically Default Servicing (i.e. collections, work-out, foreclosure, bankruptcy, etc.)
    • Proficient in Word, Excel, Powerpoint and Visio
    • Must be highly proficient in Excel and Word
    • Must be a team player with strong attention to detail and able to work independently
    • Proven track record at delivering timely and accurate information in a fast-paced environment
    • Excellent critical thinking, problem solving, mathematical skills and sound judgment
    • Financial Services and, if possible, mortgage industry experience preferred
    • Strong business acumen and ability to interface with executive management


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